Cancellation and Refund Policy

1. Cancellation by the customer

• More than 24 hours before pickup — full refund.
• 24 to 4 hours before pickup — 50% refund.
• Less than 4 hours before pickup — no refund.

Cancel by email to contact@horizoncraftings.com or by phone +380 678 784 5976. Cancellation time is when we receive your notice.

2. Cancellation by the provider

If we cancel for reasons within our control, you receive a full refund. For force majeure (weather, road closures, authority orders), we offer a full refund or free rebooking.

3. No-show

A no-show occurs if you are not at the pickup point within 15 minutes and cannot be reached. No-show bookings are not refundable. If the driver is over 15 minutes late and you cancel, you get a full refund.

4. Refund processing

Approved refunds are issued to the original payment method within 5 to 10 business days, in the same currency. Bank or payment-provider fees may apply.

5. Complaints and dispute resolution

Send complaints to contact@horizoncraftings.com; we respond within 30 days. If unresolved, you may apply to the competent consumer protection authority or to a court under Law of Ukraine No. 3153-IX "On Consumer Protection".

6. Provider identification

horizoncraftings.com, PE, Business Center 'Horizon', 12 Shevchenka Boulevard, Kyiv, 01001, Ukraine. EDRPOU: 08571241. Managing Director: Elena Roth. Provided under Law of Ukraine No. 675-VIII "On Electronic Commerce".